Effective Date: [Insert Date]
At Jobox, we aim to provide reliable, convenient, and professional doorstep services. This Refund Policy explains when customers may be eligible for a refund.
Customers may cancel a service request before the service professional is assigned or starts traveling to the service location.
If a customer has paid for a service but the service was not provided due to reasons attributable to Jobox or the assigned service professional, the customer may be eligible for a full or partial refund.
If the customer believes that a service was incomplete or materially different from what was booked, the customer should contact Jobox Support within 24–48 hours of service completion.
Jobox may review the complaint and, depending on the circumstances, offer:
Refunds may be denied where the service could not be completed because:
If money has been deducted from a customer's account but the booking was not successfully created, Jobox will investigate the transaction. Eligible amounts will be refunded to the original payment method.
Approved refunds will normally be initiated by Jobox within [5–7 business days]. The time required for the amount to appear in the customer's account may depend on the customer's bank, card issuer, UPI provider, or payment gateway.
To request a refund, customers should contact Jobox Support through the Jobox application or website and provide:
Each refund request may be reviewed individually. Jobox reserves the right to request additional information before approving or rejecting a refund.
Jobox may update this Refund Policy from time to time. Any changes will be published through the Jobox application or website.
For refund-related questions or complaints, please contact Jobox Customer Support through the official Jobox app or website.
Jobox — Doorstep Service Delivery
